We are recruiting for an experienced Complaints Expert to join a well‑established, customer‑focused organisation. This role is ideally suited to a complaints professional with strong experience handling escalated complaints and Financial OmbudsmanService (FOS) cases, who is confident investigating complex issues and delivering fair, well‑reasoned outcomes. Salary: £35,000 – £40,000  Location: Hybrid (office & home‑based)Hours: 35 hours per week | Monday to Friday  Contract: Permanent The Role You will manage escalated and complex complaints, carrying out detailed investigations and producing high‑quality final responses. You’ll work collaboratively across the business to ensure complaints are handled objectively, fairly, and efficiently, with a focus on reducing customer detriment and preventing repeat issues. Key Responsibilities Investigate and resolve escalated complaints from end to endDraft clear, accurate, and well‑structured final response lettersHandle and support cases progressed to the Financial Ombudsman Service (FOS)Liaise with internal stakeholders to gather evidence and informationConduct root cause analysis (RCA) to identify trends and improvementsSupport the production of complaints management information (MI)Ensure complaints are handled fairly, consistently, and in line with regulatory expectationsMaintain accurate complaints records and case notes Experience & Skills Required Proven experience working in a complaints‑handling environmentStrong practical understanding of the Financial Ombudsman Service (FOS) processExperience responding to or supporting FOS‑referred complaintsExcellent written communication skills, particularly complaint responsesStrong investigative, analytical, and evidence‑based approachAbility to manage complex cases independently and meet deadlinesRight to work in the UK Desirable (but not essential): Experience within a regulated, consumer‑facing environmentExposure to insurance, financial services, utilities, telecoms, or similar sectors Salary & Benefits Generous employer pension contributions (8%–15%)Private health coverNuffield 360 Health AssessmentIncome protection coverEmployee Assistance ProgrammeLife assurance (4x salary)27 days annual leave plus bank holidaysHoliday trading schemeBirthday day off2 paid volunteering days per yearEnhanced maternity leave (26 weeks full pay)Enhanced paternity leave (4 weeks full pay)Non‑contractual annual bonus schemeBonus‑to‑pension salary sacrifice schemeOngoing professional developmentSupportive and inclusive working culture If you’re motivated, people-centric, and excited by the opportunity to make a real impact within a growing organisation, we’d love to hear from you. Apply today with your CV.  TO APPLY, CLICK HERE      

Are you a natural relationship builder who thrives in a collaborative, people-focused environment? Our client, a respected and award-winning organisation within the financial services sector, is continuing to grow and is now seeking a Telephone Account Manager to join their forward-thinking team.This is an excellent opportunity to become part of a business that places genuine value on employee development, wellbeing, and customer excellence. Salary: £32,000 + bonusLocation: ExeterWorking pattern: Hybrid – 2 days working from home The RoleAs a Telephone Account Manager, you will play a key role in supporting and developing intermediary relationships. Working closely with Key Account Managers, you will contribute towards shared team targets while acting as a trusted and knowledgeable point of contact.This is a newly created role within a growing team, offering the chance to make a real impact and grow alongside the business. Key responsibilities include: Managing and developing a portfolio of intermediary accountsIdentifying growth opportunities and following up warm leadsSupporting events and maintaining regular communication across multiple channelsDelivering engaging and informative online training sessions and webinarsBuilding strong internal relationships to ensure a seamless customer experienceCommitting to ongoing learning and professional development   What You’ll Bring  Strong communication and relationship-building skills Experience in an account management or customer-focused role Knowledge of financial services or intermediary markets (advantageous) Confidence in presenting, with strong organisational and prioritisation skills Good IT proficiency, including MS Office and CRM or database systems   What’s in It for YouYou’ll be joining an organisation with a supportive and inclusive culture, where wellbeing, development, and recognition are genuinely prioritised. The benefits package includes:  27 days’ holiday plus bank holidays Pension scheme Private health insurance and health assessmentsLife assurance Holiday trading options Employee Assistance Programme Paid volunteering days Your birthday off Ongoing learning and development opportunities   If you’re motivated, people-centric, and excited by the opportunity to make a real impact within a growing organisation, we’d love to hear from you. Apply today with your CV. TO APPLY, CLICK HERE      

Are you passionate about making a genuine difference in people’s lives? This is a unique opportunity to lead and nurture a dedicated team while remaining hands-on in the care that directly impacts your community. Why You’ll Love Working Here: Competitive Pay & Benefits - £14.25/hour weekdays, £14.50/hour weekends, £70.50 per sleep-in, plus 5.6 weeks’ annual leave, enhanced Christmas and New Year pay, pension scheme, employee recognition programme, referral bonuses, company mobile phone, casual dress policy, and a bike-to-work scheme.Supportive Environment - Comprehensive training, 24/7 on-call support, and a collaborative culture that values and celebrates your contribution.Career Growth - Develop your leadership skills while remaining closely connected to the people you support.Supporting wonderful clients with diverse interests and needs. What the Role Involves: Spend the equivalent of four days each week hands-on, supporting adults in shared homes with daily routines, personal care, decision-making, and community participation.Spend the equivalent of one day each week in the office: managing rotas, completing administration and compliance tasks, and ensuring the highest standards of wraparound care.Work every other weekend with two sleep-ins per month.Begin in early December, working alongside outgoing Team Leader who is progressing internally for a smooth, supportive handover. We’re Looking for Someone Who Is: Experienced in social care, ideally supported living.Nurturing, calm, and supportive, able to guide, upskill, and motivate a diverse team of up to 15.Flexible, organised, reliable, and an excellent communicator.A car driver with access to transport is preferred, though both Newton Abbot sites are within walking distance. Ready to Join? This is more than a job, it’s a chance to shape care standards, develop and inspire your team, and help the people they support live fulfilling, independent lives. Location: Totnes office and two sites in Newton Abbot Hours: Full-time, every other weekend Apply now to make your mark as a Care Team Leader and be part of a supportive team that values you and the difference you make. TO APPLY, CLICK HERE      

Are you passionate about making a tangible difference in people's lives? These roles offer a unique chance to contribute to your community while developing your career in Health & Social Care.  Why This Role Stands Out:  Earn £13.25 per hour on weekdays, £13.50 per hour on weekends, and £70.50 per sleep-in as a Community Outreach Worker - CAR DRIVER/OWNER ESSENTIALEarn £12.25 per hour on weekdays, £12.50 per hour on weekends, and £70.50 per sleep-in as a Support WorkerBonus payable to you on completion of the Care Certificate.Generous Leave: Enjoy 5.6 weeks of annual leave, with enhanced pay on Christmas Day and New Year’s Day.Pension Scheme: Benefit from a money purchase scheme with both employee and employer contributions.Recognition: Be celebrated for going 'above & beyond' with an employee recognition programme.Supportive Environment: Access excellent support 24/7, comprehensive training, and leadership from a dedicated team.Additional Perks: Company mobile phone, casual dress policy, referral bonuses, and a bike-to-work scheme. Role Overview:As a Community Outreach or Support Worker, you will enable individuals to live independently and safely in their own homes. You will work closely with a team to ensure the emotional, social, medical, and material needs of the people you support are met. While you will have a monthly rota, this role requires flexibility, including evening, weekend, and sleep-in shifts, sometimes at short notice. Key Responsibilities: Assist with daily routines such as cooking, shopping, and housework.Support individuals in making decisions and managing their budgets.Provide personal care, including bathing and medication administration.Promote healthy lifestyles and community integration.Maintain accurate records and ensure compliance with the Care Act 2014 and Care Quality Commission standards. Skills and Experience: Essential: Clear communication, good listening skills, flexibility, reliability, excellent organisational skills, and the ability to work independently and as part of a team. A clean driving licence with own transport is essential requirement for the Community Outreach Worker role. Support Worker - a licence would be beneficial but not essential. Desirable: Experience supporting people with disabilities, a Diploma Level 2/3 in Health & Social Care, and knowledge of the Care Act 2014. Personal Attributes: Respectful and empowering, committed to supporting individuals to achieve their potential.Self-aware, with good time-keeping, attendance, and reliability.Willing to learn, question, and improve practices. Join a team that values your contribution and supports your professional growth. This role is not just a job; it's a chance to make a meaningful impact every day.  TO APPLY, CLICK HERE